INTERNATIONAL SHIPPING

The delivery estimate should only be used as a general guideline. There are many factors including customs clearance that can delay delivery. Shipments sent through a private carrier such as DHL can have more reliable and consistent delivery times. Shipments that are sent through the mail can take considerably longer than the stated delivery times. 

Shipping options and times are calculated at check out prior to proceeding with payment. These rates are based off of a single board purchase. If multiple items are ordered we will contact you regarding any additional shipping charges that may be required. 

PLEASE NOTE: International orders: Rates charged may be different than the actual charges required for your shipment. Differences may occur based on actual weight, dimensions, and other factors. We will contact you prior to shipment, regarding any additional shipping charges that may be needed. The rate listed is based on a single board or fin order. Extra shipping charges apply for shipping fins with a board or more than one pair of fins.

Import Duties, Taxes, and Fees

Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are assessed when the shipment reaches the recipient's country and are the sole responsibility of the recipient. We have no control over these charges and cannot predict them. Customs policies vary widely from country to country; please contact your local Customs office for more information.

Customs Clearance

International shipments may be subject to opening and inspection by Customs and/or postal authorities. Individual products and packaging may be opened and inspected. Items may be repacked without out the original care taken when your shipment left our warehouse. We have no control over this process and thus cannot be held responsible or guarantee the condition of any items on arrival. If you experienced a complication with your local Customs agency we recommend that you follow up with them directly.

Refused and Undeliverable Shipments

A refused shipment will be treated as a return and any return costs will be deducted from the merchandise refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. 

International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping.

Freight Forwarders

Freight forwarders can be an economical and practical shipping solution for customers living outside of the United States. There are some additional conditions to be aware of when using a freight forwarder. Please be aware that we use the term freight forwarder as a broad definition to include actual companies that specialize in freight forwarding as well as friends or family who live in the United States and are willing to ship packages to you.

• We are not responsible for any loss or damage that occurs after your shipment has been delivered to your freight forwarder. This means we will not refund or provide a replacement for any merchandise that has been exported beyond the original delivery address. To minimize this risk, you should instruct freight forwarders to refuse any shipments that arrive damaged.

• If the freight forwarder you are using has a U.S. address and you subsequently request that the items be exported outside of the United States, you or your freight forwarder are considered the exporter and must comply with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Empire Bodyboards must not be listed on any export documentation including but not limited to export declarations, invoices, and packing lists.